SHIPPING POLICY:

Same Day Shipping!!

L3Battery's goal is to process all orders on a daily basis.

In-stock items ordered before 12 p.m. PST weekdays are usually shipped the same day or within 24 hours. Delays may occur due to weather, availability or other circumstances. We do not ship on weekends or holidays.

We ship to all 50 U.S. states. At this time, we do not ship to U.S. territories and other countries.

As soon as the order is shipped, you will receive a confirmation email with tracking number to inform you that your order was sent.

Shipping time of transit varies depending on where you are located and what shipping service you use. For some remote places, the delivery time may be delayed a few days.

Shipping costs are not refundable.



WARRANTY:

We want you to be 100% satisfied with every battery that you purchase from us.

**30-Day Money Back Guarantee**

We offer a 30-day money back guarantee for all our batteries. If you are not satisfied with the item that you have purchased, you may return the item within thirty (30) days from the original invoice date for a full refund of the purchase price. Shipping and handling charges are not refundable. After initial 30 days, most laptop batteries are still covered for exchange for up to one (1) year for manufacturing defects but no refunds can be issued.

All returned items must be received in new or reasonable like-new condition, in original manufacturer's packaging, and with all paperwork (original invoice, packing slip, etc.).

If you purchase multiple batteries, please try only one set at a time to determine whether you are satisfied before opening the rest. After the first set, only unopened products, in original packaging are eligible for a refund.

**1-Year Warranty**

All our batteries carry a full one (1) year warranty under normal, non-commercial use, unless other arrangements have been made. The warranty period starts from the original invoice date. A replacement item, if sent, does not restart or in any way extend the warranty period.

**Return Exceptions**

1. Battery damage due to misuse (such as charging failure, alteration, negligence, abuse, accident), improper installation or freezing on the buyer or user's part. 2. Misapplied batteries. 3. Loss of time, inconvenience, or other incidental or consequential damages. 4. Batteries that have physical damage present. 5. Discharged batteries that can be recharged and returned to service. 6. Batteries that are not purchased from us.

All returns are inspected upon receipt for verification.

To ensure a smooth return/exchange process, please see our full Refunds & Exchanges policy before returning your item.



REFUNDS & EXCHANGES:

**Return Authorization**

Prior authorization for all returned items is required. We will not accept returned items without an authorized Return Merchandise Authorization (RMA) number.

To obtain a RMA number, please contact us directly from your Amazon account. A request for return of products must specify full name, email address, phone number, type of RMA (replacement or credit), invoice number, serial number, date of purchase (DOP), reason for return, and quantity. Our technician will review your RMA request and call you within a couple of hours. If approved, a RMA number with detailed instructions on returning an item will be emailed to you. Please note that a RMA number will be valid for only ten (10) days. Any item returned after the expiration date will not be accepted.

Packages returned to us must be marked with the RMA number on the outside of the package and shipped to us to the attention of "Returned Goods". We recommend that you insure your shipment against loss or damage. We will not be responsible for returns being lost or damaged.

Please allow up to 5 business days to process your returns or exchanges (once we receive your merchandise with your RMA).

**Refunds**

We will process your return promptly upon receipt in our warehouse. Our refund request will be sent to Amazon within five (5) business days upon receipt of returned items. Amazon typically processes refunds within one week of our request. The funds will be deposited back in your credit card account, and Amazon will email you confirmation of the refund.

Undeliverable or refused products, due to incorrect address and/or absence, will be refunded the purchase price less 25% restocking charges.Shipping charges are not refundable.

For orders coming with free shipping, a $5 shipping fee will be deducted from your total credit.

**Exchanges**

We will ship the replacement item via normal non-express shipping as soon as possible based on the availability of stock.

**Non-Defective Product**

All non-defective items can be returned within thirty (30) days of the original invoice date for a refund or exchange. A 25% restocking and handling fee will apply. You are responsible for the return shipping cost. For exchange requests, you also cover shipping charges on the replacement item.

**Defective Product**

All defective items can be returned within thirty (30) days of the original invoice date for a refund or exchange. We reserve the right to require the photographic proof that the item is DOA (Dead on Arrival) or defective. The defective item should be returned back via normal non-express shipping, such as USPS Priority Mail, and we will reimburse you the return shipping cost. For exchanges, if the returned product is verified defective, we will cover the shipping and handling charges on the replacement item.

**Purchased Wrong Products**

If bought a wrong item, you must inform us within ten (10) days of the original invoice date. The battery must be returned in a new condition. A 25% restocking and handling fee may apply. You are responsible for return shipping charges. For exchange, you are responsible for reshipping charges and price difference between the original item and the replacement item.

**Shipped Wrong Products**

If a wrong product is shipped, you must inform us within fourteen (14) days after delivery. We are eligible for requiring the wrong item to be returned. We reserve the right to require the photographic proof about the wrong item. The wrong item should be returned back via normal non-express shipping, such as USPS Priority Mail, and we will reimburse you the return shipping cost. Upon receiving the returned items, we will reship the correct one as soon as possible depending on availability of the product. We will cover the reshipping fee for the correct item.

**Packages Lost in Transit**

An item is considered lost if it does not reach the customer after two weeks (14 days) of the estimated scheduled delivery date. If the tracking number shows that it is delivered to the correct address, we are not liable for the shipment. You must contact the shipping company with the tracking number we provide. If the tracking number states that it is not delivered, you will need to fill out an affidavit, sign it and email or fax back to us and we will reship the package. We have the right to wait an additional two (2) weeks for investigation with the shipping carrier. We are responsible for the reshipping fee.

**Items Damaged by or Stolen from Shipping**

A product is considered damaged from shipping when the package includes a document from the shipping company that the package was torn open and the item is damaged. A product is also considered damaged if the product has cracks or physical visual damage when you open the package. You must contact us directly from your Amazon account within five (5) days of the delivery date, fill out an affidavit, sign it, and send it back to us with the damaged product. If the damaged items are not received within 30 days of the delivery date, there will be an additional $10 fee.

A product is considered stolen from shipping when the shipping company includes a document in the received package that the packaged was torn open and the content is missing. You must contact us directly from your Amazon account within five (5) days of the delivery date, fill out an affidavit, sign it, and send it back to us.

Once we receive the signed affidavit, and the document from the shipping company stating the product is damaged or stolen in transit, and if any, the damaged product, we will reship another item at our cost.

The customer is responsible for return shipping costs. We will not reimburse it.

**Wrong Address & Undeliverable Address**

If customers inform us that they have provided a wrong shipping address, we will try to intercept the order but we cannot guarantee it because we process orders very quickly.

If the buyer has provided a wrong address and if the order is not returned to us, we are not responsible. This would be considered a lost item (see "Packages Lost in Transit"). We will not issue a refund.

If the order is returned to us due to an undeliverable or wrong address (or other unknown reasons), the customer may request for a reshipment. The customer is responsible for the reshipping and handling fees.

**Cancelled Order**

If the buyer requests to cancel an order, we will try to intercept the order but we cannot guarantee it because we process orders very quickly. If the order cannot be intercepted, the policy "Non-Defective Product" will apply. When receiving the package, you may write "Refuse Delivery" on the package and give it back to the shipping carrier. If the order can be intercepted, we will cancel the order and refund the full amount.

**Backordered Products**

Backorder cannot be cancelled once the order is sent to L3Battery. If the customer insists canceling the backorder, 30% handling fee and shipping costs of the backordered items will be charged to the customer.